The Salesforce Sitdown with Michael Oualid

|
Feb 4, 2021 1:50:02 PM
As a current champion of “Data Operations” in the CRM space, we were delighted to sit down with Michael Oualid for our next episode of The Salesforce Sitdown podcast. Michael has a blend of consulting and operational expertise in both product management and business/sales technology including Salesforce for 15 years, both in Europe and the US and in his current role all eyes are on the data.

We sat down to discuss how we know when the data is working for us, data health as a full-time job, the data that can share a success story, adoption vs performance and the more behavioral understanding of user sentiment.

Data is a hot topic and whether Salesforce is your master data manager or part of a broader system of enterprise platforms/applications we discussed data analysis and visualization, the challenges and what good looks like!

This series is part of a wider community initiative, peer led, for SFDC Tech/COE Leaders to connect with each other on the machinations of successful user adoption, shared best practices and learnings about roles, processes, and tech used in such teams. We don’t always get to be connected to peers in the Salesforce Community, COE leaders can find themselves operating like islands, in their own businesses and separated from others. This is a window in on how Salesforce is run, elsewhere.

Listen to the podcast now:

How can the COE step up in times of uncertainty?

Check out our Salesforce webinar which explores how the COE respond in adding/enabling meaningful, measurable, impact to a business and it's customers during uncertain times.

Watch Now
Want more value add?

Sign up to join our mailing list

We'll send you  insights and thought-leading reports, relevant to you and your market, adding value to your strategic decision-making.

Get it in your inbox ;)