StottSight

5 'curveball' interview questions for CSMs

Posted by Thomas Kingston on Apr 17, 2019 5:01:26 PM

The primary objective of any interviewer is to make sure you get the best out of every candidate you meet, but sometimes it’s interesting to throw in the odd ‘curveball’ question. These questions are designed to help you get a deeper level of insight around candidates and their potential. Due to the broad range of backgrounds and skillsets migrating towards the area of customer success, it will sometimes be necessary to find potential diamond candidates in the rough. We asked our network of hiring managers to give us some of their curveball questions, and here’s our top five.

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Tags: Customer Success

How to create a great job spec for Customer Success Managers (with examples)

Posted by Thomas Kingston on Apr 17, 2019 4:55:37 PM

We know better than most that hiring managers are time poor. You've got to make a new hire in your customer success team and when it comes to the job specification it's easy to rush. You know the score. Copy and paste a few important points, bang in a generic overview of the company and away you go it's time to ship your job spec over to the talent team to start attracting potential candidates. This article will explain why job specs are so important in attracting the best talent in the deeply competitive field of customer success and offer up some great examples from tech brands that are positioning themselves favourably in this space.

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Tags: Customer Success